Refund & Cancellation Policy

TraditionalMatrimony.com is a digital matchmaking service operated in India by Zoa Zone Services Pvt Ltd and globally by Zoa Zone Services LLC. This policy explains how membership cancellations and refunds work. Payments for customers in India are processed securely in INR via Cashfree Payments.

• You may cancel your paid membership at any time from your account settings, or by emailing care@zoazoneservices.com.
• For memberships with auto-renewal (set up via UPI AutoPay, eNACH, or a card mandate), cancellation stops all future renewals. Cancellation takes effect at the end of the current billing cycle — your plan remains active until that date and no further charges are raised.
• Canceling does not automatically entitle you to a refund for the period already used unless it falls under Section 3 below.

Refunds are considered in the following situations:

• Failed payments: If money is debited from your account but the payment fails or the membership is not activated, the amount is automatically refunded.
• Duplicate debits: If you are charged more than once for the same membership, the duplicate amount is automatically refunded.
• Other cases: Genuine refund requests (for example, accidental purchase, or service not delivered as described) are reviewed on a case-by-case basis at our sole discretion, in line with applicable Indian consumer-protection laws.

• Approved refunds are processed within 5–7 business days to the original payment method used at the time of purchase.
• Depending on your bank or payment provider, it may take an additional few business days for the amount to reflect in your statement.

• Email care@zoazoneservices.com with your registered email address, membership/User ID, transaction ID, and the reason for the request.
• We acknowledge refund requests within 48 hours and communicate the outcome within 15 days, in line with our grievance process described in our Contact Us page.

• Voluntary cancellation after substantial use of the paid period, except where required by law.
• Accounts terminated for violation of our Terms & Conditions (including fraudulent or abusive conduct).