Privacy Policy

TraditionalMatrimony.com ("we", "our", "us") is a private, admin-mediated matrimonial matchmaking platform, operated in India by Zoa Zone Services Pvt Ltd (Hyderabad, Telangana, India) and globally by Zoa Zone Services LLC (Bronx, New York, USA). We do not operate a public profile-browsing marketplace. Instead, our in-house matchmaking team reviews profiles confidentially and facilitates introductions directly — sharing match details only with each individual's explicit consent. This Privacy Policy explains how we collect, use, share, and protect your information. By using our services, you agree to the practices described here.

We collect the following types of information to provide and improve our services:

• Profile Information: Name, date of birth, gender, religion, caste, education, occupation, family background, and partner preferences.
• Contact Information: Email address, phone number, and WhatsApp number.
• Photos: Profile photos, family photos, and identity/verification documents uploaded by you.
• Preferences: Partner preferences, horoscope details, lifestyle choices, and matchmaking settings.
• Usage Data: Pages visited, search queries, interactions with other profiles, login history, and device/browser information.
• Payment Information: Transaction IDs, subscription plan details, and payment gateway data. All online payments are processed by our payment gateway partner, Cashfree Payments — we never store, process, or have access to your card, UPI, or bank credentials.

We use the information we collect to:

• Create and manage your matrimonial profile.
• Suggest compatible matches using our AI matchmaking engine.
• Facilitate communication and connections between members.
• Process payments and manage subscriptions.
• Send transactional emails, OTPs, and platform notifications.
• Improve platform safety through AI-powered fraud and content moderation.
• Comply with legal obligations and enforce our Terms of Service.

We share your information only in the following circumstances:

• With Members: Your profile details (name, photos, education, preferences) are visible to other registered members as per your privacy settings and plan.
• Service Providers: We use trusted third-party service providers (e.g., payment processors, email delivery, cloud hosting) who are bound by confidentiality agreements.
• Legal Compliance: We may disclose your information if required by law, court order, or regulatory authority.

We do NOT sell, rent, or trade your personal data to any third party for marketing or commercial purposes.

We implement industry-standard security measures including bank-grade encryption (HTTPS/TLS), AI-powered fraud detection, secure data storage, and access controls. While we take all reasonable precautions, no system is 100% secure. We encourage you to use a strong password and keep your login credentials confidential.

You have the following rights regarding your personal data:

• Access and Update: You can view and update your profile information at any time from your Dashboard.
• Opt-Out: You can opt out of marketing communications by contacting us or using the unsubscribe link in emails.
• Account Deletion: You may request deletion of your account and personal data by emailing care@zoazoneservices.com. We will process the request within 30 days, subject to legal retention requirements.

Data Retention:

We retain your profile and account data for as long as your membership is active or as needed to provide the service. After account deletion, we retain only the data required by law (for example, transaction and payment records for statutory retention periods); all other personal data is deleted or anonymised.

These rights are provided in accordance with India's Digital Personal Data Protection (DPDP) Act, 2023 and applicable data-protection laws. You may nominate another individual to exercise your rights in specified circumstances, as permitted under the DPDP Act.

We use cookies and similar tracking technologies to enhance your experience on our platform. Specifically:

• Google Analytics: We use Google Analytics to understand how users interact with our platform (page visits, session duration, demographics). This data is anonymised and aggregated.
• Google Ads: We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This may involve cookies set by Google on your device.

You can control cookies through your browser settings. Disabling cookies may limit some functionality of our platform.

Our platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from anyone under 18. If we discover that a minor has registered, we will immediately delete their account and associated data.

For any privacy-related queries, requests, or concerns, please contact us at:

Email: care@zoazoneservices.com  |  Phone: care@zoazoneservices.com

India (Operated by): Zoa Zone Services Pvt Ltd, 376, G3, Road No 82, Film Nagar, Jubilee Hills, Hyderabad, Telangana 500096, India

Global Operations: Zoa Zone Services LLC, 1770 Grand Concourse 12A, Bronx, NY 10457, USA

Grievance Officer (India — per the IT Rules, 2021):

Grievance Officer, Zoa Zone Services Pvt Ltd · Email: care@zoazoneservices.com. Grievances are acknowledged within 48 hours and resolved within 15 days of receipt.

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email or a prominent notice on our platform. Your continued use of the platform after any changes constitutes acceptance of the updated policy.